Refund & Guarantee Policy

Refund & Guarantee Policy

Last updated: September 2026

30-Night Risk-Free Sleep Guarantee

We stand fully behind the CloudAlign™ 3D Memory Foam Cervical Support Pillow. Every purchase is covered by our 30-Night Risk-Free Sleep Trial, which begins on your confirmed date of delivery.

If you are not completely satisfied with your CloudAlign™ Pillow within 30 nights of receiving it, you are eligible for a full refund of the product purchase price (excluding any return shipping costs, unless the item arrived damaged or defective).

Return Eligibility

To qualify for a return and refund under our 30-Night Guarantee, your item must meet the following conditions:

  • The return request must be submitted within 30 nights of your confirmed delivery date.
  • The pillow must be free of major structural damage, permanent stains, or unauthorized alterations not caused by a manufacturing defect.
  • Items that have been clearly misused, damaged beyond normal use, or altered will not be eligible for a refund.

Return Authorization (RMA) Process

All returns require prior authorization. Customers must request a Return Merchandise Authorization (RMA) before sending back any item. To initiate a return:

  1. Visit our Contact Us form.
  2. Select “30-Night Trial Return Request” from the Subject dropdown.
  3. Include your Order Number and reason for return in the message.
  4. Our team will respond within 24–48 business hours with your RMA number and return shipping address.

⚠️ Important: Unauthorized returns sent without a valid RMA number will not be accepted and will not be eligible for a refund. Please do not return any item without first receiving authorization from our support team.

Return Shipping Costs

  • Customer-initiated returns (e.g., change of mind, 30-Night Trial): The customer is responsible for return shipping costs.
  • Damaged, defective, or incorrect items: SlumberBreeze will cover return shipping. See section below.

Damaged, Defective, or Incorrect Items

If your CloudAlign™ Pillow arrived damaged, defective, or if you received the wrong item, you must notify us within 7 days of delivery. To report an issue:

  1. Visit our Contact Us form.
  2. Select “Damaged or Defective Item” from the Subject dropdown.
  3. Include your Order Number and clear photographic evidence of the damage or defect.

Upon verification, we will arrange a prepaid return label and issue a full replacement or refund at no cost to you.

Refund Processing Timeline

Once your returned item is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund. In accordance with FTC guidelines:

  • Approved refunds will be issued to your original payment method within 7 business days of receiving and verifying the returned item.
  • Please allow additional time for your bank or card issuer to process and post the refund to your account (typically 3–5 business days depending on your financial institution).

Questions?

For all refund and return enquiries, please use our Contact Us form. Our support team is available to assist you within 24–48 business hours.