Return Instructions & Policy

How to Return Your CloudAlign™ Pillow

We want you to love your CloudAlign™ Pillow. If you’re not completely satisfied within your 30-Night Sleep Trial, returning your pillow is simple. Please follow the steps below carefully to ensure your return is processed smoothly and your refund is issued promptly.

⚠️ Important: Do not send back your item without first completing Step 1. Returns sent without prior authorization through our Contact Us form cannot be processed and will not be eligible for a refund.

Our 4-Step Return Process

1

Submit a Return Request

Visit our Contact Us form and select “30-Night Trial Return Request” from the Subject dropdown. Include your Order Number and a brief reason for your return in the message field. Our team will review your request and respond within 24–48 business hours.

2

Receive Your RMA & Return Address

Once your request is approved, our support team will email you a Return Merchandise Authorization (RMA) number along with the designated US warehouse return shipping address. Please do not ship your item until you have received this information.

3

Ship Your Item

Securely package the CloudAlign™ Pillow in its original packaging (if available) and ship it to the US return address provided in Step 2. We strongly recommend using a trackable shipping service and retaining your tracking receipt, as SlumberBreeze is not responsible for items lost or damaged in transit. Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

4

Refund Processing

Upon receipt and verification of your returned item at our warehouse, your refund will be processed back to your original payment method within 7 business days. You will receive a confirmation email once your refund has been issued. Please allow an additional 3–5 business days for your bank or card issuer to post the funds to your account.

Policy Reminders

  • Returns must be requested within 30 nights of your confirmed delivery date.
  • Items must be free of major damage, permanent stains, or unauthorized alterations to qualify for a refund.
  • Returns sent without a valid RMA issued through our Contact Us form will not be accepted.
  • For damaged, defective, or incorrect items, please report the issue within 7 days of delivery via the Contact Us form and select “Damaged or Defective Item”. Include photo evidence for fastest resolution.

Need Help?

If you have any questions about the return process, please don’t hesitate to reach out through our Contact Us form. We’re here to help and will respond within 24–48 business hours.